Customer support at Aidian

We are here to help

At Aidian, “Your aid in diagnostics” guides everything we do. Customer support is a core part of how we work, and an essential part of every Aidian product and service.  

If you need assistance with products, pricing, orders, product support, or if you would like to share feedback, please get in touch through our Contact us page. 

If you are interested in partnering with us, we welcome you to learn more and submit your proposal on our Partnering and licensing page.

Supporting you at every step

Aidian supports you and your team from the start, from tailored product training and onboarding to long-term service and support. We ensure you get the support you need, when you need it.   

Online training is also available through Aidian Academy, our web-based learning platform for healthcare professionals and distributors. The interactive courses include competence testing and provide certificates upon completion. They can be completed at your own pace. Aidian Academy supports the correct and confident use of Aidian point-of-care testing solutions.

Customer survey highlights Aidian’s service excellence

The results are in from our latest customer survey, conducted in April 2026. Our customers evaluated both customer support and product benefits on a scale from 1 to 5. 

We are proud to report that customers gave us very positive assessments across the board. The results show that Aidian’s service genuinely benefits customers in their everyday work. Fast response times, knowledgeable support, and smooth collaboration make a real difference, helping customers work with greater confidence, streamline workflows, and make diagnostics simpler and more reliable.

Results – service areas

We received an average score of 4 or higher in all service areas, with order handling, product support, and product training standing out. 

In their feedback customers highlighted:  

• Prompt responses to inquiries and issues
• Clear and professional communication
• A proactive and supportive approach from Aidian sales representatives
• High-quality aftercare and training

Results – top QuikRead go benefits

We also asked customers to evaluate the benefits of our QuikRead go point-of-care testing (POCT) system. Ease of use was identified as the top benefit, followed closely by time to result and accuracy. Stability, low error rate, and the user interface were also frequently mentioned.

Results – how QuikRead go system suits daily use

Customers especially across clinical laboratories, primary healthcare, and private healthcare reported very high satisfaction with their QuikRead go instruments. The instruments received the following average scores out of 5 in the categories of “ease of use” and “workflow fit”.

In their comments, customers highlighted the value QuikRead go instruments bring to their daily work, particularly their ease of use and rapid delivery of results.

We are your reliable partner in POCT

The results from our April 2026 survey reinforce Aidian’s position as a trusted partner in point-of-care testing (POCT). Our customers value the combination of high responsiveness, effective collaboration and knowledgeable support, which help to simplify daily routines and support better outcomes over time.  

Across clinical laboratory, primary healthcare, and private healthcare settings, feedback showed that our solutions fit seamlessly into workflows and support confidence. 

Aidian stands apart not only for our industry-leading POCT instruments, but also as a partner committed to supporting you at every stage of your work.