Customer survey highlights Aidian’s service excellence

We are proud to report that customers gave us very positive assessments across the board in our latest customer survey, conducted in April 2026. The results show that Aidian’s services support customers effectively in their day-to-day work.

Results: service areas

Based on Aidian customer survey (April 2026)

We averaged higher than 4 in all service areas, with order handling, product support, and product training standing out.

In their feedback customers highlighted:

Prompt responses to inquiries and issues
Clear and professional communication
A proactive and supportive approach from Aidian sales representatives
High-quality aftercare and training

Results: top QuikRead go benefits

Customers were also asked to evaluate the benefits of the QuikRead go point-of-care testing (POCT) system. Ease of use stood out as the most valued benefit, followed closely by time to result and accuracy.

Other frequently mentioned strengths included stability, low error rate, and the user interface of the system.

Results: how QuikRead go system suits daily use

Customers especially across clinical laboratories, primary healthcare, and private healthcare reported very high satisfaction with their QuikRead go instruments. The instruments received strong average scores out of 5 for both “ease of use” and “workflow fit”.

In their comments, customers emphasized the practical value of the system in everyday work, particularly its ease of use and rapid delivery of results.

Your trusted partner in POCT

The April 2026 customer survey results further strengthen Aidian’s position as a trusted partner in point-of-care testing (POCT). The results show that Aidian’s service genuinely benefits customers in their everyday work.

Customers value our fast response times, smooth collaboration, and strong expertise, all of which help simplify daily routines and contribute to better long-term outcomes.

Aidian stands apart not only for our industry-leading POCT instruments, but also as a partner with a strong commitment to supporting customers at every stage of their work.